Return & Refund Policy

Strict 48-Hour Defect Reporting Window

Any defect or incorrect item must be reported via WhatsApp within 48 hours of parcel delivery with mandatory photo & unboxing video proof.

Reporting Window

Any defect or incorrect item must be reported via WhatsApp within 48 hours of parcel delivery. Claims submitted after this 48-hour window cannot be honored.

Required Evidence (Mandatory Photos & Unboxing Video)

Customers must provide clear parcel photos and an unboxing video showing the shipping label and defect. The unboxing video must capture the opening of the sealed parcel with the tracking label clearly visible.

Resolution

Eligible returns are replaced with a new unit or store credit. If the replacement unit is unavailable, an equivalent alternative or full store credit will be issued.

Non-Returnable Exclusions

We do not accept returns for customer mishandling, accidental damage, or change of mind. Items that are damaged due to dropping, liquid ingress, or misuse are strictly ineligible.